F.A.Q.

1- What kind of service do you provide?

We will send the same cleaner to your home on a weekly or fortnightly basis, on the same day, to undertake cleaning and / or ironing services.

2- Are you insured?

We are insured with MMA Insurance for public and employer's liability covering accidental damage to your property and personal injury to the cleaner.

3 How do you select your cleaners?

Our selection process is very thorough. Most of our cleaners come via word of mouth. We interview all cleaners, take references and verify them for authenticity. We also require proof of ID and address and permission to work legally in the UK. After this stage cleaners receive training in different cleaning techniques and use of products.

4- What is the minimum number of hours that I can book a cleaner for?

The minimum is 3 hours per fortnight and 3 hours per week. We will be happy to discuss your requirements and recommend a suitable number of hours.

5- Who is responsible for providing the cleaning materials and equipment?

You are responsible for providing the cleaning materials and equipment. We offer the option of providing cleaning products at £1.00 increase to our hourly rate.

6- What jobs are the cleaners prepared to do?

Anything involving general cleaning and ironing; usually vacuuming, polishing and dusting, cleaning the kitchen and toilet areas. They will also clean your windows from the inside, clean inside the oven and fridge. If you let us know of any other requests you may have we will do our utmost to accommodate you.

7- Can my cleaner come when I'm out at work?

Yes, she can. You can leave a set of keys for the cleaner. You don't have to be in on the day the cleaner comes. Oyr cleaners hold keys for 90% of our clients' homes. They have gone through our security training with regards to safe keeping keys.

8- Who pays the cleaner, you or I?

You do. You pay her the applicable rate when she does the work. If she comes to you for one day a week, you pay her on that day.

9- Can I have a cleaner once a month?

Yes you can. However because of the length of time between each clean, we treat a monthly clean as a "one off" clean and so the minimum clean time is 4 hours at the applicable rate.

10- What happens if my cleaner is ill or on holiday?

We will organise a replacement, all cleaners go through the same vetting process and work to the same high standards.

11- What happens if I am unhappy with my cleaner?

We will talk to your cleaner on your behalf or if you prefer we will supply another cleaner. However, please be patient and supply us with as much feedback as possible.

12- What if I go on holiday or need to make changes to my cleaning day or hours?

Should you require a week or two without cleaning please call or e-mail our office at least 2 days in advance to cancel your cleaning session and you will not be charged the cleaner's fees. That way should your cleaner wish to work some extra hours elsewhere while you are away we can arrange this. It is also possible to re-arrange the day and hours of your cleaner when you give us 2 days notice.

13- Many companies act as introduction agencies only. Do you operate on the same basis?

No, after we have introduced a cleaner to you we continue to maintain the cleaning service, and provide insurance. We make sure the quality level does not fall and carefully monitor the feedback we receive so we can provide you with the first class service you want.

14- What do I do next?

When you decide that you would like to go ahead with our service, all you need do is call the Forever Clean office on 0208 374 3949 to make an appointment or fill in the contact form

A member of our management team will then meet you at your house to discuss your cleaning requirements in detail.

Should you wish to go ahead, we will go through the cleaning equipment you have and advise upon purchasing any other cleaning materials you may need.

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